Agent Details
Salesforce
Created May 8, 2024
Return Automation Agent
Return Automation Agent enables customers to upload product images and automates the return initiation process by validating purchases, detecting defects, and checking return policy eligibility. If the AI confidence is high, returns are initiated automatically; otherwise, human review is escalated. Designed to minimize manual workload for customer service teams while improving customer experience for product returns.
LLMs Used
Claude 3 Opus
Gemini 2.5
Client Usage
C
Cybex
Consumer Goods
Capabilities
Validate purchases and match them to reported return cases.
Analyze uploaded product images to detect damages and defects.
Automate return initiation if policy conditions are satisfied.
Escalate cases requiring human review based on AI confidence score.
Provide full case tracking, auditability, and recommended actions.
Use Cases
Reducing manual workload in handling product return cases.
Accelerating return processing by automating validation and defect detection.
Improving customer satisfaction with faster, automated return experiences.
Ensuring compliance with return policies and minimizing fraudulent claims.